Brand behaviour sessions
Strategic consulting and team training for brands that want to grow WITHOUT GOING BLAND.
Sometimes, the smartest move is bringing in an outside strategist with a specialist lens.
Brand Behaviour Sessions give your team a focused dose of psychology-led consulting and training designed to help you see your blind spots, sharpen your messaging, and make decisions with confidence.
Delivered as team workshops, leadership consulting, or focused strategy sessions, these are high-impact interventions built to shift how your brand thinks, speaks, and sells.
Why organisations love Brand Behaviour Sessions
When teams get too close to their own work, clarity slips.
These sessions are built for the moments when your people know the business inside-out but need a specialist to help them see it from the outside, align their language, and bring the story back into focus.
You might be:
Launching something new and want your internal story straight before going public.
Rebranding, pivoting, or expanding and need to unify how you talk about what’s next.
Trying to make your marketing feel more human, relevant, and consistent.
Seeing strong individual contributions but inconsistent brand voice across teams.
Whatever the trigger, Brand Behaviour Sessions bring focus, shared language, and momentum.
HOW IT WORKS
Each engagement starts with a quick briefing to define your goals and choose the right format– from a single workshop to an advisory series.
You can bring me in to:
Facilitate half-day or full-day team training intensives
Deliver talks and keynotes for internal or external events
Lead Brand Interrogation Sessions for focused, one-to-one strategy challenges
Every session is interactive, psychology-led, and tailored to your context, needs, and goals.
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Shared clarity and consistency in how your brand communicates.
Practical frameworks for messaging, voice, and decision-making.
Renewed confidence in speaking about what you do and why it matters.
A better understanding of what drives customer trust and conversion.
A sense of ownership and excitement around your brand’s next stage.
Why me
I’m Liv Steigrad, behavioural strategist and founder of The Identity Dept.
For nearly a decade, I’ve helped businesses across industries bridge the gap between how they think their brand works and how people actually experience it.
My consulting and training are built to translate that psychology into plain language, so your brand feels as intelligent and human as the people behind it.
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We were blown away by Liv’s session and are about to book her in for another one!
Our Lunch Clubs are the most popular expert sessions we hold at Rachel’s List – and Liv recently did a cracker of a session for us on how to onboard your clients with a psychology-based approach. Our members learned why onboarding is SO important and how a solid onboarding system can equal a) a better client experience and b) be something you can charge more for. Liv also unpacked how to create an onboarding system that works for you, how to specifically phrase questions to clients during onboarding, and even how to spot the gaps in your client’s answers. We were blown away by Liv’s session and are about to book her in for another one!
Rachel Smith
Founder, Rachel’s List -
I highly recommend her services for any marketing/sales/CS professional.
Liv ran a fantastic session with our team. The whole team found it super valuable and everyone got actionable takeaways on creating meaningful copy that motivates and converts. She helped us identify gaps in our materials and suggested improvements. I look forward to working with Liv more closely. I highly recommend her services for any marketing/sales/CS professional. Thanks Liv!!
Jenna Minchuk
Marketing Director, Coviu
Packages & next steps
The content and format of these training sessions are customised to your needs, which we’ll discuss in the initial briefing session.
Formats include:
Half day training intensives
Full day workshops
Keynote and feature speaker engagements
Brand Interrogation and consulting.
Available virtually or in person.
Over-communication won’t fix miscommunication. Bring in the structure, language, and psychology your team needs to move with confidence.
